At CRS customer retention is always our # 1 aim!
Minority-Owned Subcontractors
We are PMP (Project Management Professionals) Certified
CPOS (Certified Procurement Operations Specialist)
CPOP (Certified Procurement Operations Professional)
Supply Chain Management and Office Services Professionals
Office Products Supplier
General Maintenance and Janitorial Services
Procure Services & Goods for Small Businesses
Shipping & Mailing Services
Who we are
Virtual Customer Service Experts and Consultants.
A Customer-Centric driven company.
What is customer-centric?
Customer-centric (also known as client-centric) is a business strategy that’s based on putting our customer first and at the core of our business in order to provide a positive experience and build long-term relationships.
A Customer-Centric company is also doing business is a way that provides a positive customer experience before and after the sale in order to drive repeat business, enhance customer loyalty and improve business growth.
✔ Help desk customer assistance
✔ We will answer the hard questions and respond to all the complaints
✔ Customer service follow calls and emails to ensure satisfaction
✔ Virtual interviews to help with your hiring or firing process
✔ Debt collector-let us make the hard calls for you
✔ Document organizing and filing
✔Traveling to deliver important documents
✔ Cold calling-we will be your independent salesperson
✔ Appointment scheduling
✔ Field inspections-we will show up to represent you in your absence
We provide solutions
that fits your needs
We are skilled, passionate, and versatile customer service experts. We can work IN-HOUSE or REMOTELY. We always anticipate what the client needs before they need it so they can focus their most valuable time on other time-sensitive projects.
Area of Expertise
Our Clients Say
Mr. Allen Is a skilled, passionate, and versatile customer service-driven professional. He is dedicated to achieving organizational objectives, client retention, and exceptional results. When we hired him, he initiated problem-solving alternatives quickly and enhance our operational performance on various levels. We needed someone to purchase specific products for a very important project-related conference.
Mr. Allen used “Price-Benchmarking to ensure we got advantageous pricing on the services and goods. He qualified the suppliers and measured their performance to ensure they were reliable, reasonable, and could deliver the goods and services.
Robert Rose, Product Designer
We are customer centric
Delivering a great customer experience increases loyalty and enables new engagement opportunities. We help you deliver optimal customer experiences that drive satisfaction rates up.
Why choose us
Our objective approach supports your unique strategy and existing investments, regardless of technology or channel.
We enhance your business results by reducing technology and contact center costs, and deliver a roadmap for your future investments that maps to your growth plans.
We provide real
solutions
We focus on your
results
WHAT PEOPLE SAY
“CRS Provided Direct Customer Support. When you call them, you’ll never be transferred to a switchboard operator, only to be transferred again to someone else. Instead, the person who picks up the phone the first time will be your direct support representative to assist you throughout the who process of your request. .”
— Nathaniel Adams, Facilities Manager
Our clients and partners
Get in Touch
11550 Livington Rd Suite 441605 Fort Washington, MD 20744
Email. frank@customers-are1st.com
Phone. +1 240-724-4673